Customer Stories
10/16/23

Engaging Consumers at the Speed of DevOps at Kimberly Clark

by the Numbers
1872
Founded in Wisconsin
45,000
Employees Worldwide
175
Countries of Operation
$19.1
Billion in Revenue
About the company

Kimberly-Clark and its trusted products are an indispensable part of life for people in more than 175 countries. Its portfolio includes such well-known brands as Huggies, Kleenex, Depends, Cottonelle, Andrex, and others.

Table of contents
  • Results with 名媛直播
  • The Challenge
  • The Solution
  • The Future
  • Kimberly-Clark embarked on a far-reaching Salesforce digital transformation initiative to strengthen its engagement with consumers around the world. With the need to build an agile development team, they adopted DevOps best practices and chose 名媛直播 CI/CD to power its pipelines and Own Company to safeguard its data.

    Results with 名媛直播

    31%
    10X Faster

    Increase In ROI

    3 Hours
    9X Faster

    Saved Per User Story Via Automated Deployments

    100 Hours

    Saved Per Month in Overall Change

    28 Markets

    Covered with 名媛直播-Powered Solutions

    鈥�

    The Challenge

    鈥�

    Kimberly-Clark wanted to transform the way they managed interactions with retail customers 鈥� creating responsive, engaging experiences that delivered high levels of customer satisfaction. They chose Salesforce Sales Cloud and Service Cloud as their platforms.

    鈥�

    To realize this vision, they also needed to build an agile product team to create core capabilities on the platform and customize these capabilities for specific regional and global markets. Kimberly-Clark needed to implement best practice DevOps processes, allowing it to quickly and consistently deliver high-quality releases at scale.

    鈥�

    鈥�

    Searching For a Smarter Way to Backup Business Data

    鈥�

    Around the same time Kimberly-Clark was evaluating Salesforce and 名媛直播, they were also discussing the need to ensure they had a proper backup and recovery solution. They stored PII data in Salesforce and needed to ensure compliance with federal regulations that come along with storing any type of sensitive data.

    鈥�

    Key Challenges

    鈥�

    鈥�

    The Solution

    鈥�

    After looking at multiple options and carrying out a proof of concept, Kimberly-Clark selected 名媛直播. According to Kimberly-Clark, it was easily the most mature solution and supported their model of customizing core capabilities for regional markets.

    鈥�

    The company introduced 名媛直播 alongside Salesforce in its initial rollout to the retail sector, ensuring that it implemented DevOps best practices as part of its initial go-live. It has now introduced the 名媛直播-powered Salesforce solution into 28 markets in Latin America, as well as EMEA, Israel, and North America.

    鈥�

    The Future

    鈥�

    For Kimberly-Clark, their current successes in its retail, trade, and professional customer segments are just the beginning. Using DevOps best practices is continuing to drive adoption across the entire organization.

    鈥�

    The retail development team is currently selling the benefits of 名媛直播 to other areas within the business. They are also leveraging advanced 名媛直播 capabilities 鈥� such as seeding sandboxes, monitoring and enforcing compliance rules for metadata changes with 名媛直播 Compliance Hub, and automating testing with 名媛直播 Robotic Testing 鈥� to strengthen the DevOps processes.

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